In recognition of its deep-rooted military heritage, Portsmouth City Council has developed a comprehensive, collaborative approach to supporting homeless veterans. With over 37,000 residents identifying as part of the Armed Forces community, around 18 per cent of the city’s population, the council has embedded veteran support into its strategic planning and service delivery.
In 2017, Portsmouth joined forces with neighbouring authorities to establish the Solent Armed Forces Covenant Partnership Board (SAFPCB). This regional collaboration has enabled a shared understanding of veterans’ needs through a strategic needs assessment and the development of a targeted action plan. The partnership ensures a coordinated response across services, maximising resources and avoiding duplication.
The approach
A key area of focus has been housing. Veterans are prioritised within Portsmouth’s Homelessness Strategy, which includes tailored pathways that reflect the unique challenges of transitioning from military to civilian life. The council ensures that veterans are not disadvantaged by local connection rules when applying for social housing and works closely with specialist providers such as Haig Housing, Stoll, CESCA, and Alabare. Veterans are also referred to the national Op Fortitude scheme for additional housing support.
Beyond housing, the council adopts a holistic, person-centred approach. Veterans Outreach Support (VOS), a local charity led by ex-service personnel, plays a pivotal role. Together, the council and VOS operate a 'no wrong door' policy, ensuring that any veteran seeking help is connected to the right support, whether for housing, mental or physical health, substance misuse, financial difficulties, or domestic abuse issues.
“We help vets aged from 19 to 70 who might be struggling with civilian life for different reasons. In my experience, someone with a housing need will have other issues as well. The key is we don’t work in isolation; it’s a collaboration.”
Mark Perryman, a former air force medic and VOS representative, highlights the importance of early intervention
To further strengthen community engagement, VOS hosts monthly drop-in sessions at the Royal Maritime Hotel, offering veterans a safe space to access support and connect with peers.
This integrated model of support, rooted in partnership, prevention, and person-centred care, demonstrates how Portsmouth City Council is delivering on its Armed Forces Covenant commitments and ensuring that no veteran is left behind.