Informing HR restructure at Coventry City Council

Coventry City Council used the CIPD People Impact Tool to gather stakeholder feedback and guide the restructure of its HR service.

Background

Coventry City Council undertook a significant restructure of its HR service, aiming to improve service delivery while achieving a cost saving of £500,000. As part of this transformation, the council used the CIPD People Impact Tool to gather stakeholder feedback and guide the redesign process.

Purpose and motivation

The decision to use the People Impact Tool (PIT) stemmed from a desire to:

  • understand the quality and value of the existing HR service
  • identify strengths, gaps, and areas for improvement
  • shape a revised HR service aligned with the needs of the council.

Engagement and buy-in

There was some initial discomfort across the HR service, with colleagues worried about receiving critical feedback in light of the upcoming restructure. Reassuring colleagues and explaining the value of the PIT as an opportunity for reflection was important.

The survey was generally well received by stakeholders and leadership. Staff appreciated the opportunity to contribute to the future of the HR service and share their views.

Key insights

The People Impact Tool revealed several critical insights:

  • Strengths: Employee practice, employee experience, and resourcing were positively rated.
  • Areas for improvement: More effective use of data and insights, better talent management, and more inclusive working practices were recommended as opportunities for the HR service.
  • Hidden gaps: Reward systems were identified as an overlooked area needing attention.

Impact and outcomes

The feedback directly influenced the HR service restructure, helping to:

  • address skill and service gaps
  • align the service more closely with stakeholder expectations
  • lay the groundwork for future improvements.

Reflections and lessons learned

Staff valued being consulted and involved in shaping the future of the HR service. The council recognise the need to:

  • revisit the tool periodically to track progress and maintain momentum
  • fully engage stakeholders, especially HR colleagues, ahead of launching the tool.

Advice for other local authorities

Coventry City Council recommends using the People Impact Tool not just as a one-off survey, but as a developmental framework. Aligning the results with CIPD standards and revisiting them often is key to making the most of this professional insight.

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