Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Warwickshire County Council: “Access to Food” – exploring LLMs for citizen needs

Warwickshire County Council's Access to Food project uses large language models to understand citizens' access to healthy food options.

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West Berkshire Council: Development of generative AI tools

West Berkshire Council are experimenting with the use of generative AI within services.

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Dorset Council: acoustic monitoring in care homes

Dorset Council, with funding from the Digitising Social Care Programme, are piloting the use of innovative acoustic monitoring in care homes across the whole of the Dorset Integrated Care System.

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Birmingham City Council: the Foundry

Birmingham City Council established the ‘Foundry’ to accelerate digital transformation and help the council close its budget gap whilst building digital skills and capability. 

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North Yorkshire Council: Using AI to reimagine Children’s Social Care

North Yorkshire Council's successful proof-of-concept has positioned it at the forefront of AI-powered solutions for children's social care.

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Manchester City Council: People’s Panel for AI: Building skills, confidence and residents’ voices

Manchester City Council is placing a strong emphasis on incorporating resident views into the development of AI-powered front-line services.

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Halton Borough Council: Digital front door in family hub services

Halton Borough Council has created a Digital Front Door into its Family Hub Services partnering with Beebot AI.

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Hertfordshire County Council: AI road maintenance robot

Hertfordshire County Council, technology company Robotiz3d and academics at the University of Liverpool have successfully developed an innovative AI-powered solution for road maintenance.

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Kingston Council: Using AI in Adult Social Care administration

Kingston Council has piloted an AI-powered solution aiming to streamline the process of writing case notes and assessments, freeing up valuable time for social workers to focus on direct client care.

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Newham Council: Establishing the UK Centre for Artificial Intelligence for the public sector

Newham Council and the University of East London have forged a strategic partnership to establish a UK-based centre dedicated to pioneering AI research, training and solutions for the public sector.

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