Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Barnsley Council: Pioneering use of Microsoft Copilot

Barnsley Council, through a strategic partnership with Microsoft, have implemented Microsoft Copilot on a large scale.

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Buckinghamshire Council: Early adoption of Microsoft Copilot

This case study explores Buckinghamshire's journey with Copilot, highlighting the positive outcomes, challenges encountered, and lessons learned.

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Transport for West Midlands: Near miss detection with VivaCity

Transport for West Midlands successfully conducted a proof-of-concept pilot with VivaCity to detect near-miss road collisions.

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Wigan Council: QuickAction in adult social care

Wigan Council's adult social care (ASC) team, in partnership with Agilisys Transform, has co-developed a suite of AI-powered tools designed to streamline back-office processes and enhance the efficiency of social care delivery.

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Peterborough City Council: Hey Geraldine, a personalised AI assistant

Peterborough City Council has developed an innovative AI assistant, 'Hey Geraldine', designed to support social workers and social care staff.

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St Helens Borough Council: Managing a cyber attack

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Gloucester City Council: Managing a cyber attack

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Highlighted pages

Tackling poverty and disadvantage hub

Councils and local partners have delivered remarkable services and support to protect their residents against higher costs, targeting help at those facing the most complex challenges. This hub is designed to share best practice and help councils support their residents through this difficult time.

Further local government innovation

Further examples of local government innovation can be found via the Welsh Local Government Association, the Scottish Local Government Innovation Exchange and through COSLA’s (Convention of Scottish Local Authorities’) Excellence Awards website, COSLA’s main database of innovative projects.

Case studies on equalities, diversity and inclusion

Offering a range of case studies on different EDI related topics.