Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Peterborough City Council: Hey Geraldine, a personalised AI assistant

Peterborough City Council has developed an innovative AI assistant, 'Hey Geraldine', designed to support social workers and social care staff.

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Wigan Council: QuickAction in adult social care

Wigan Council's adult social care (ASC) team, in partnership with Agilisys Transform, has co-developed a suite of AI-powered tools designed to streamline back-office processes and enhance the efficiency of social care delivery.

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Transport for West Midlands: Near miss detection with VivaCity

Transport for West Midlands successfully conducted a proof-of-concept pilot with VivaCity to detect near-miss road collisions.

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Barnsley Council: Pioneering use of Microsoft Copilot

Barnsley Council, through a strategic partnership with Microsoft, have implemented Microsoft Copilot on a large scale.

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Buckinghamshire Council: Early adoption of Microsoft Copilot

This case study explores Buckinghamshire's journey with Copilot, highlighting the positive outcomes, challenges encountered, and lessons learned.

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Manchester City Council: People’s Panel for AI: Building skills, confidence and residents’ voices

Manchester City Council is placing a strong emphasis on incorporating resident views into the development of AI-powered front-line services.

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Halton Borough Council: Digital front door in family hub services

Halton Borough Council has created a Digital Front Door into its Family Hub Services partnering with Beebot AI.

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Hertfordshire County Council: AI road maintenance robot

Hertfordshire County Council, technology company Robotiz3d and academics at the University of Liverpool have successfully developed an innovative AI-powered solution for road maintenance.

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