LGA improvement support: Annual report 2024/25

Improvement support: Annual report 2024/25 cover thumbnail
Our sector support offer continued to provide local authorities with essential learning, tools and resources to respond to opportunities and address challenges throughout 2024/25. This report provides a snapshot of how our highly valued support has delivered positive impacts for the local government sector.

Introduction

Year in review: Our support to the local government sector in 2024/25

This report provides an overview of highlights from our sector support offer. This includes our sector support programme, funded by the Ministry of Housing, Communities and Local Government (formerly, the Department for Levelling Up, Housing and Communities, DLUHC); as well as wider improvement programmes, covering children’s services, cyber, digital and technology, the Joint Inspection Team, One Public Estate (OPE), Partners in Care and Health (adult social care), planning (PAS and Pathways to Planning), procurement, and sustainability, which are also funded by UK Government departments; our culture and sport support offer, which is funded by Sport England and Arts Council England; and communications support.

The LGA has a proven track record of delivering high impact, low-cost programmes.

The sector support programme alone saves the sector tens of millions of pounds annually, including through delivering significant economies of scale and through using a peer-based approach.

In 2024/25, 100 per cent of English councils engaged with at least one type of LGA support, with most councils accessing multiple types of support – and evaluations carried out showed positive impact and satisfaction scores across support programmes.  

Further detail on our support record for 20242/25 is shared below.  

To find out more about the support we provide, please contact the LGA principal adviser for your region.

Funded by UK Government logo

Peer challenge

Our highly valued peer challenge programme provided councils with effective insight, guidance, and challenge to enable continuous improvement and provide assurance to local leaders.

In 2024/25, we launched our strengthened programme of peer challenges and peer support, including Corporate Peer Challenges (CPCs), CPC peer team led Progress Reviews, Finance Peer Challenges (FPCs), and Governance Peer Challenges (GPCs).  

CPCs are at the heart of our sector support programme, offering a focused look across the five core elements that help support councils to harness opportunities and drive improvement: local priorities and outcomes, governance and culture, organisational and place leadership, financial planning and management and capacity for improvement. The peer challenge programme is delivered by expert member and officer peers and regional teams who support councils to deliver the best for their communities.  

In 2024/25 1,800 peer days of peer challenge and support were provided at no cost to recipient councils, providing savings of around £2.2 million to the sector.

Peer challenge highlights

In 2024/25, programme highlights included:  

  • 121 councils received a CPC, GPC, FPC or a CPC progress review (13 of these councils received a CPC for the first time)
  • 100 per cent of respondents were satisfied with the CPC that their council had received. 86 per cent said they were satisfied to a ‘great extent’
  • 100 per cent of respondents said they felt their CPC had a positive impact and feel more confident about their council delivering its priorities, having participated in the programme
  • 100 per cent rated the quality of the CPC team as ‘good’ or ‘excellent’.
  • 100 per cent said they would recommend having a CPC to other councils if asked about it. 90 per cent that this would be ‘very likely’
  • 95 per cent believe that the process of participating in the CPC has had a positive impact on their council.  

Testimonials

"It was an invaluable experience learning from other peer members as well as from the local authority. Areas such as corporate governance arrangements, performance management use of Power BI, and member engagement such as ward walks were all areas of learning."

"The discipline of preparation provided a real focus for the organisation in being self-reflective; the challenge from the Corporate Peer Challenge team about how transformational our change programme is was difficult to hear but entirely valid."

"We welcome LGA Corporate Peer Challenge as an integral part of our performance management framework, providing an external assessment of the council's performance and suggested areas of improvement, and the opportunity for cross organisational engagement in both the preparation and on-site visit."

100%

100 per cent of respondents said they felt their Corporate Peer Challenge had a positive impact and feel more confident about their council delivering its priorities.

Regional support

In 2024/25, our far-reaching regional support programme engaged with all councils in England, helping to ensure that councils had access to highly valued support to harness opportunities and address challenges.

Our regional support programme - led by expert regional teams, supported by the LGA’s political group offices and vast network of member and officer peers - provided councils with wide-ranging support, including councillor and officer peer support, mentoring and development sessions (including top team development), and bespoke/tailored support and advice.  

Underpinned by strong relationships within the sector, regional teams continued to have incredible reach. In 2024/25, they engaged with all councils – with more than 280 councils then accessing support.  

Impacts of support were wide ranging and many cases related to preventing challenges from escalating, or responding to enhanced challenges where escalation had happened. Helping councils to prepare for and respond to changes following elections was also a key focus of the programme, with more than 100 councils having elections in 2024.

Regional support highlights

During 2024/25, programme highlights included:

  • support was offered to 100 per cent of local authorities that experienced a change of political leadership or control, with 100 per cent of those in receipt of post elections support reporting they were satisfied with the support they received
  • 100 per cent of those who attended senior managerial and political development sessions said it has helped them and/or their council
  • 100 per cent of councils facing enhanced challenges were offered support, with 100 per cent of those receiving this support saying this helped them to effectively engage with challenges  
  • over 150 mentoring sessions were provided to officers and members, with 93 per cent of those who participated in mentoring sessions saying this support had a positive impact.

Testimonials

"[An officer] from the LGA has supported senior officers and the Cabinet with multiple away-day strategy sessions to plan and confront some challenging issues for the council - predominantly in meeting medium term savings targets through decision making around reductions or changes to council services."

"[Top team sessions] gave us the time and space to discuss strategic key issues. Provided effective challenge."

"My mentor has been a great support for me during this time and I value his time and guidance during our sessions. He has allowed me to pose problems and support me to resolve them via his examples of how he undertakes his role."

Case study: Regional support

Following all out elections in May 2023, a district council saw a change in political leadership to a new shared administration, in the context of a no overall control environment. Working with the council, the regional team instigated a programme of support for the council that has been successively built upon over the last two years, following a series of political changes at the council.  

This activity commenced with a Top Team programme that provided members of the Cabinet and the senior leadership team with an opportunity to take stock of the progress made to date, opportunities available, and challenges to overcome, and to use these insights to collectively agree their priorities as a new administration. Crucially, the Top Team sessions provided space for the senior political and officer leadership team to spend time together as the collective ‘top team’ and to further develop their working relationship away from ‘day-to-day’ activities and across portfolio areas. The programme provided the foundation for the creation of the council’s refreshed corporate plan, which is operational today, providing the council with a collective consensus and clarity of direction.

The Top Team programme was followed shortly after by the delivery of a Corporate Peer Challenge, which helped in providing continuity of support and enabling the peer team to build upon the relationships and activity that had already been progressed by the LGA. The CPC itself recognised and praised the significant improvement journey that the council had been on over this period and commended the cross-party approach that had developed, enabling the council to pragmatically capitalise on opportunities. The council has subsequently taken part in a CPC progress review, which recognised that the council has taken on board the feedback from the Corporate Peer Challenge and commended the progress that has been made across the suite of recommendations. Through the CPC and Progress Review process, the peer team encouraged the council to celebrate and communicate the development work that has been undertaken and advances that have been made.  

A further change in political leadership at the council has been supported by a one-off Top Team session to support new Cabinet members to integrate effectively into the collective political and senior leadership team, further demonstrating the value placed on this mechanism of sector-led support.

100%

100 per cent of local authorities in receipt of post elections support reported they were satisfied with the support they received.

Governance and assurance support

Our governance and assurance programme delivered a range of guidance and tools to support good governance and provide greater assurance within local authorities, including updates to the Improvement and assurance framework for local government - including a new version for councillors and local authority self-assessment tool. We also published the Leader’s guide on leading good governance and assurance and the Must know guide on risk management.

A new governance and assurance hub hosting the Improvement and assurance framework, guidance, tools and good practice case studies to support councils to deliver good governance and Best Value was launched on the LGA website.

The Monitoring Officer sounding board has continued to inform delivery of the programme, providing feedback and raising awareness of governance issues which required further support.

Further support was provided by the Centre for Governance and Scrutiny (CfGS), including targeted support to local authorities, regional networks, and training and development sessions.

Governance and assurance support highlights

During 2024/25, programme highlights included:

  • 105 councillors received training on leading good governance and assurance
  • 91 per cent of those attending governance learning and development sessions thought the session improved their knowledge of good governance and assurance
  • 100 per cent of those receiving direct support from CfGS say the support has had a positive impact.

Testimonials

"Very informative and lots of knowledge provided in a relaxed environment which made it easy to learn. Thank you!"

"[The facilitator was] fantastic... great delivery. I enjoyed the polls and opportunity to hear from colleagues at a range of councils, as it enabled me to gain an insight into their processes and encouraged me to reflect on how we do things... Having the input from a councillor was also useful."

Case studies: Governance and assurance support

The following case studies, provided by the Centre for Governance and Scrutiny, demonstrate the impact of support:

91%

91 per cent of those who attended governance learning and development sessions thought the session improved their knowledge of good governance and assurance.

Research and data

Our better use of data programme for 2024/25 supported councils to recognise the value of data and make good use of it for decision-making, to bring better outcomes for residents and businesses, and enable efficient working across services and with local and other partners. In 2024/25 our better use of data programme:

  • improved the understanding and skills of councillors and officers in relation to data
  • helped councils understand what good looks like and how to leverage the value of data
  • provided guidance and resources to support the proactive development of a data-informed culture
  • promoted the benefits of data transparency and accountability
  • worked with other organisations where we identified data work that may impact on the sector, to ensure this work meets councils’ needs.

The 2024/25 Workforce Research and Data focused on delivering projects including quantitative and qualitative data on pay, capacity and HR indicators.

Research and data highlights

During 2024/25, programme highlights included:

  • launching an updated local government data maturity tool, with 100 per cent of survey respondents saying that the data maturity tool process was useful in helping to identify areas where the local authority could improve its use of data
  • running 12 performance management panels, with nearly 100 performance management officers attending
  • running four virtual training sessions for councillors on data and the role it plays in managing council performance, with 100 per cent of survey respondents saying that attending the training helped improve their confidence in understanding and using data
  • our performance management workstream provided a wide range of training and resources to promote good performance management as a means of delivering efficiencies and transformation
  • publishing gender pay gap analysis for all English councils The gender pay gap in local government 2023/24
  • delivery of the Workforce Strategy Survey providing information on the workforce within local authorities in England including school staff.
100%

100 per cent of survey respondents said the updated local government data maturity tool process was useful in helping to identify areas where the local authority could improve its use of data.

LG Inform

LG Inform

Our free award winning local area data benchmarking tool, LG Inform, continued to support councils to increase their service delivery capabilities and champion data-informed decision-making – providing more than 12,500 metrics of council performance that can be analysed within its system.

Being able to access and analyse research and data on council performance, demographics, and live trends and issues, is critical to ensuring high quality services and informed decision-making in local government.

In 2024/25, LG Inform, provided through our research and data programme, supported councils to access the tools and resources they needed to analyse research and data on council performance, demographics, and we launched new LG Inform themed data reports in response to live issues.

LG Inform highlights

During 2024/25, LG Inform programme highlights included:

  • over half a million LG Inform page views received
  • over 4,000 users registered to LG Inform
  • new LG Inform reports were released in response to live issues throughout the year including the levelling up missions, digital inclusion, crime and antisocial behaviour and the LGA’s Corporate Peer Challenge.
12,500

LG Inform, the LGA's free award winning local area data benchmarking tool, provides more than 12,500 metrics of council performance that can be analysed within its system.

Leadership support

Attracting talent

We continued to offer a range of programmes to attract and foster talent within the sector, including to support councils to address capacity challenges.

Our attracting talent offer comprises a range of programmes that delivered impact for the sector in 2024/25, including established programmes such as ‘Be a Councillor’ and Impact: The Local Government Graduate Programme, as well as programmes including Impact Finance, Pathways to Planning and ‘Make a Difference’, the national recruitment campaign.

 

Be a councillor

Be a councillor is our national campaign to raise awareness of the councillor role, help people to find out more about becoming a councillor, and ensure better representation in local government - with the increased diversity of skills, experience and knowledge brought by the new talent attracted to the role.

This year’s campaign has focused on improving representation from underrepresented groups and working with a range of partners to deliver a wide range of engagement events, as well as providing bespoke support to councils.

Be a councillor highlights

During 2024/25, campaign highlights included:

  • over 4,000 non-councillors were actively engaged through the campaign, including through enquiries and events
  • there were over 800 new subscribers to the ‘Be a councillor’ newsletter.

Testimonials

"[My] experiences at a ‘Be a councillor’ event, run by a local council, helped to crystallise [my] decision to stand."

"The various areas of support provided by Be a councillor had enabled [me] to run as a councillor in [my] local area."

"Though [I] already had a very high level of political interest, knowledge and willingness to get involved, it was the Be a councillor campaign that helped [me] to gain confidence and realise that running for council was accessible."

 

Impact: The Local Government Graduate Programme

Impact: The Local Government Graduate Programme (previously known as the 'National Graduate Development Programme', or 'NGDP') is our flagship national graduate programme for local government. Impact offers a unique opportunity to place high quality graduates in councils across the country, helping them to meet strategic goals and build a pipeline of future talent.

In 2024/25, Impact recruited its 26th cohort of graduates, who were placed in 96 councils across England and Wales. We successfully grew the programme by signing up new councils in areas with lower representation on the programme, recruited a diverse cohort of graduates, and implemented recommendations of an independent review to improve accessibility on the programme.

Impact highlights

During 2024/25, programme highlights included:

  • 235 graduates were recruited to the programme for cohort 26, with 96 councils and related organisations signed up to the programme - this is the second largest uptake to date
  • 8,005 candidate applications were received for the cohort 27 intake; this is our largest number of applications to date
  • 100 per cent of participating organisations said that they would be likely to recommend Impact to another local authority.

 

Testimonials

"Our graduates have been a great asset to the organisation, bringing fresh ideas and a willingness to learn and be involved in a variety of projects."

"The calibre of graduates we were given the opportunity to interview for is incredible."

"[The] team managing the scheme are helpful and responsive."

 

Pathways to planning

Pathways to planning, funded by MHCLG and modelled on the Impact programme (previously known as the NGDP), aims to tackle the shortage of local government planners by expanding and diversifying the pipeline of graduate talent entering local council planning teams.

By autumn 2024, almost 90 graduates from a range of degree backgrounds had started work in councils and began training as on accredited degrees in September 2024. Graduates work for in a local planning authority for a minimum of two years as they study part-time.

Applications for the third cohort had attracted more than 2,150 completed applications by February 2025, with expansion of the programme into adjacent built environment careers underway for the following year.

Pathways to planning highlights

During 2024/25, programme highlights included:

  • 60 graduates were recruited to cohort two of the programme by September 2024
  • cohort one and two graduates started their part-time postgraduate study in September 2024, with over £650,000 given in grants to local councils to fund course fees and related expenses
  • the team secured £4.5 million in grant funding to help councils fund graduate planner salaries. These grants were allocated in a competitive process drawing substantial interest from local authorities, with application requests exceeding £10 million. More than 61 new planners will start work in September 2025 thanks to this funding.

 

National recruitment campaign for local government

The LGA, in partnership with Solace and the sector, have developed a flagship campaign to market local government as a career of choice. The ‘Make a Difference, Work for Your Local Council’ campaign aims to encourage individuals to find out how they can have a role working in one of the hundreds of services used by and relied upon by communities every day, ranging from adult and children’s services to planning, environmental health, libraries, and leisure centres.

This campaign is in response to clear need within the sector to address current capacity challenges facing all councils. It is the first national brand and recruitment campaign for local government and has been shaped through direct engagement with the sector.

National recruitment campaign for local government highlights

During 2024/25, the campaign highlights included:

  • more than two-thirds of councils accessed the campaign toolkit. Councils who used the toolkit reported that recruitment was easier during the campaign period than councils who have not used the toolkit
  • 86 per cent of councils indicate that the campaign has positively supported their recruitment efforts at a local level
  • new campaign website www.localcounciljobs.gov.uk established, featuring all councils and combined authorities in England. 241,511 active users visited the site during the campaign period, generating 147,094 postcode searches to find council jobs
  • the campaign is award winning, having received two national awards (from LGC and PPMA) for its pilot in the North East.

Case study: Perceptions of the public about careers in local government

One of the objectives of the national recruitment campaign is to improve public perceptions of local government, including as an employer. As part of the external evaluation of the campaign, a national survey was undertaken before and after the campaign with 2,000 residents with equal participation from all regions. The survey found that those who could recall having seen the campaign were much more likely to consider applying for a role in their council, than those who had not seen the campaign. 28 per cent of individuals who recall the campaign are ‘very likely’ to investigate jobs offered by their local council, compared with just 8 per cent among those with no recall.

241,511

241,511 active users visited the new campaign website www.localcounciljobs.gov.uk, featuring all councils and combined authorities in England.

Officer development

Delivered by Solace, we have continued to support a wide range of officer development programmes for executive leaders, chief executives, and rising stars within the sector. We supported the sector through programmes including:

  • Chief Executive Foundation programme, focused on the foundational skills and knowledge within the chief executive role and based on seven themes within the Local Government Chief Executives Development Framework
  • Springboard, designed for future leaders who have been recognised as rising stars of local government and covered topics such as systems leadership, place-shaping, local government finance, innovation and the role of democratic accountability
  • AMPlify, providing a significant development opportunity for groups of staff who are currently under-represented within senior leadership levels. It is designed for staff from ethnically diverse backgrounds who have the ambition and potential to become future leaders within local government
  • Total Leadership, targeting senior officers on the cusp of becoming local government chief executives, and supporting them to develop skills and awareness to take the next step as chief executives
  • Local Government Challenge, our annual leadership development programme and competition for local government officers.  

Officer development highlights

  • 44 Chief Executives attended the Chief Executive Foundation Programme in 2024/25  
  • 100 per cent of survey respondents were satisfied with the Chief Executives Foundation Programme’s delivery and would recommend it to other chief executives
  • 154 officers attended pipeline development programmes, including AMPlify, Springboard and the DCN staff development programme
  • 100 per cent of respondents said that attending programmes such as Springboard, Amplify, and the Total Leadership programme had a positive impact on their development.

Case study: Local Government Challenge 2024

Over a six-month period, 10 local government officers tackled five real-life challenges in councils across the country. The challenges gave contestants a unique opportunity to develop and hone their leadership and political management skills, business acumen and communication techniques whilst offering invaluable media experience. Ten officers took part in the 2024 programme, from London, South West, West Midlands, South East, Yorkshire and the Humber and the North West.

They tackled five challenges hosted by the following councils across the country:

  • Challenge 1 - Newcastle City Council: Tasked with helping reduce food waste and increase recycling and reuse across the city.
  • Challenge 2 - Calderdale Metropolitan Borough Council: A cultural challenge to create a marketing plan for their local heritage sites.
  • Challenge 3 - Wiltshire Council: Creating proposals to mitigate against the Household Support Fund coming to an end.
  • Challenge 4 - Waltham Forest London Borough: Tackled a strategic question about transformation and intervention approaches to stronger communities.
  • Challenge 5 - Telford & Wrekin Council: A research challenge about using AI to reduce inequalities and improve the lives of residents.
100%

100 per cent of survey respondents were satisfied with the delivery of the Chief Executive Foundation Programme and would recommend it to other chief executives.

Political leadership


Our political leadership offer continued to provide learning and development opportunities to councillors from across the country in 2024/25.

Our councillor development offer supported local politicians at all stages of their political career, from their selection, to becoming a leader. This included development opportunities such as Leadership Academy, Leadership Essentials, Next Generation one-day masterclasses, bespoke sessions in councils and online training resources, such as our e-learning platform and digital workbooks.

We developed and delivered the new Boosting Middle Leaders programme, commissioned from the Leadership Centre, bringing councillors and officers together in a shared learning environment; and a delivered a new support package for disabled councillors and candidates - providing a bespoke leadership programme, in partnership with Disability Rights UK, a one-to-one coaching offer and new Disability Champions Network.

Focus on Leadership weekenders featured as part of this offer, providing support to under-represented groups, including black, Asian and minority ethnic councillors, LGBTQ+ councillors and young councillors.

Political leadership highlights

During 2024/25, programme highlights included:

  • delivered of over 200 training and development opportunities to 2,800 councillors from over 150 councils, including national councillor events, Top Team Development, and bespoke member development
  • 1139 councillors from 258 councils attended our leadership programmes, including Leadership Essentials, Leadership Academy, and Focus on Leadership weekenders
  • 1119 councillors attended Community Leadership programmes
  • 100 per cent of respondents accessing coaching said this support had a positive impact on their development, including disabled councillors accessing our bespoke disabled councillor coaching offer
  • 68 councillors participated in the Next Generation programme, from 61 councils, with 96 per cent of delegates reporting they were satisfied with programme
  • over 25 per cent of participation in development sessions across all the programmes were black, Asian and minority ethnic councillors  
  • our new Boosting Middle Leaders programme received almost double the number of applications to places available.

Testimonials

Leadership Academy

"This course is the single most important training I have received. All councillors should attend. I really feel the next few years would have been impossible without this course."

"The main advantage for me was to affirm my leadership which gives me confidence to continue, plus the opportunity to reflect on my leadership."

"Great course, great people and facilitators fabulous. Loved it. I’ll have to put time aside to go over learning and return to it again and again."

Leadership Essentials

"I have come away from the course with a greater confidence because of the tools the course has given me. I have also found it re-assuring that wherever we live and whatever community we serve and whatever Political party we support, the challenges pretty much remain the same for us all."

Boosting Middle Leaders

"Boosting Middle Leaders has provided me with a unique opportunity to share my experiences and perspectives with a variety of members and officers from a wide selection of local authorities. This series of exercises and workshops have expanded my mindset, depth of knowledge and better equipped me to problem solve and to be a better leader."

Next Generation

"This was genuinely the best training course I have ever done. The facilitators were fantastic. So knowledgeable and well prepared, they gripped my attention throughout and provoked deep thoughts by challenging assumptions and settled worldviews. The growth within the group from beginning to end was highly notable and heart-warming."

Focus on Leadership

"This weekend is a great opportunity for LGBTQ+ councillors to network, share, learn from each other in a safe and supportive space regardless of party and background."

100%

100 per cent of respondents who accessed political leadership coaching said this support had a positive impact on their development.

Finance support

Effective financial leadership and sustainable financial management, underpinned by timely and comprehensive audit and scrutiny, are integral to councils' success and overall resilience.

The LGA's finance programme continued to support councils to build skills and identify issues to promote good financial management and respond to financial challenges and opportunities as they arise. Our programme featured three main elements:

  • targeted financial support, provided by experienced Finance Improvement and Sustainability Advisers (FISAs)
  • training and development opportunities to embed financial skills and knowledge
  • guidance and resources, including a series of roundtables for lead members for children’s, adults social care and housing, to enable peer-to-peer learning, sharing and increasing understanding of significant budget pressures between service portfolio holders and amongst peers. We also produced Finance Unpacked, a series of short, animated explainer videos to provide councillors and officers with an understanding of some of the key concepts within local government finance and audit.

The Impact Finance scheme, a specialised stream within the LGA's graduate offer, is designed for graduates who want to pursue a career in public finance. It offers a unique and tailored development pathway into local government and other public services for aspiring finance professionals. In 2024/25, its first cohort saw 49 candidates appointed across 19 London authorities. Over 1,000 further graduates applied for cohort two. 

Finance support highlights

During 2024/25, programme highlights included:

  • 100 per cent of councillors reported that financial learning and development opportunities had improved their understanding and skills
  • 414 delegates attended member induction events on local government finance
  • over 40 councils received direct finance support, with 90 per cent of local authorities reporting that the support provided had a positive impact
  • 144 delegates attended Audit Chairs webinars, with 100 per cent reporting that they were satisfied.

Testimonials

Leadership Essentials Audit Committee

"The course has been pivotal for me to understand where Audit Committee is going wrong and how to bring around effective change."

"Will review risk register more often. Very well delivered by the team – great teaching! Excellent course and one that all Audit Committee Chairs should have to do."

Leadership Essentials Finance

"It has given me some key questions to ask of officers and colleagues and some useful tools and insights I can use as we work towards our financial recovery."

"Made me rethink about the way I do a number of things. Raising a number of questions that I hadn’t really considered before."

Finance without numbers

"The speakers delivered the course in a very engaging way. Finance without numbers was so helpful in piecing many parts of a puzzle, that as a relatively new intake of member, has been somewhat mystifying."

Finance Unpacked explainer videos

"These are really helpful and clear, very helpful resource."

FISA targeted financial support

"The support on this assignment was invaluable. He has been readily available and really helpful at every step of the way. From advising us on the interim market conditions, reviewing the job paperwork and interview questions, to advising on potential candidates by leading technical questions in the introductory meetings with the Chief Exec, acting as a technical advisor on the selection committee, he has been an invaluable advisor to us throughout. I’d certainly recommend [this service] to any other council looking for similar help."

100%

100 per cent of councillors reported that financial learning and development opportunities had improved their understanding and skills.

Workforce and HR support

Our workforce offer has supported councils in building skills and addressing workforce challenges across employment law, planning, skills development, and wellbeing. In response to ongoing capacity and capability issues, we’ve tackled key skills shortages and recruitment and retention challenges through our apprenticeships support and by providing tools for sustainable workforce strategies.

We’ve also delivered targeted support for organisational development, focusing on workplace culture and performance management. Our work is underpinned by collective bargaining, resulting in pay and conditions agreements for around 1.5 million employees across 800 roles.

Workforce research and data - covering pay, recruitment, apprenticeships, HR metrics, gender pay gaps, and staff capacity - has been central to our offer, enabling councils to make evidence-based, locally-led decisions and shaping our wider support programme.

Workforce and HR support highlights

During 2024/25, programme highlights included:

  • more than 1,500 delegates attending workforce events, with 92 per cent of delegates reporting that they gained greater knowledge to respond to workforce challenges
  • targeted support was offered to all local authorities that disclosed a high level of risk due to, or compounded by, complex workforce challenges (including all councils known to have live equal pay cases)
  • 100 per cent of councils receiving targeted workforce support reporting this had a positive impact on addressing workforce challenges
  • creating an organisational design tool to create more effective management structures, including by developing clear responsibilities and empowerment of leadership roles
  • launching our new apprenticeships gateway, bringing together LGA templates, guidance, best practice and Apprenticeships Mapping Tool – which maps council job roles to available apprenticeship standards
  • successful management of national collective bargaining, including pay negotiations, ensuring compliance with the National Living Wage
  • hundreds of councils taking part in workforce research projects, covering issues including pay, recruitment and retention, apprenticeships, HR metrics, gender-pay gap and staff capacity and staff sickness. 175 local authorities took part in the apprenticeships survey alone.
100%

100 per cent of councils that received targeted workforce support reported it had a positive impact on addressing workforce challenges.

Transformation support

Our transformation programme provided councils with direct support, learning and development opportunities, helping to boost capacity and capability within local government.

In 2024/25, the transformation offer from the LGA supported local authorities to achieve their transformation goals and drive continuous improvement across a range of service areas. Responding to feedback from the sector, the programme launched a range of new councillor focused development opportunities.

Our support has included:

Transformation support highlights

During 2024/25, programme highlights included:

  • over 1,100 delegates attended our transformation learning and skills events, with 100 per cent of respondents saying sessions had provided them with skills and/or knowledge to support transformation
  • intensively supported four councils through transformation partners, with 100 per cent of respondents stating that the support provided had a positive impact on their authority
  • 29 councils have received support from our Transformation Peers programme, with 100 per cent reporting that the programme provided them with skills and/or knowledge they can apply to support transformation of their organisations and/or services
  • the councillor capability framework was developed and published.

Testimonials

"The programme delivered real changes to how we manage change, the development of our change function and our governance."

"It was so helpful to hear from another [local authority] who has had experience within the same areas of transformation. They were able to provide some advice and support on how to navigate some of the challenges and I gained some helpful contacts."

100%

100 per cent of respondents say the LGA's transformation learning and skills events provided them with skills and/or knowledge to support transformation.

Children’s services improvement

Our children’s services improvement programme supports councils to help children, young people and families to achieve the best possible outcomes. The children’s services improvement programme for 2024/25 comprised two key strands, in response to council’s needs.

The first strand focused on children’s social care and special educational needs and disabilities (SEND), providing:

  • a universal offer - including leadership training and networking opportunities for political and corporate leaders at a national, regional and local level
  • targeted support - including improvement support and diagnostic activity tailored to local area needs and framed around specific themes and issues
  • intensive support - including tailored role-based support aimed at individual councils, supporting individuals and groups to understand and perform their role effectively to drive improvement in children’s services through the provision of mentoring, support, tools and bespoke training.

The second strand focused on the early years and speech, language and communication development and includes the delivery of peer challenge, strategy development activity and sharing learning and practice through webinars, events and resources.

Children's services improvement highlights

During 2024/25, programme highlights included:

  • over 1,000 days of targeted support delivered to councils to enable improvement activity - areas of work covered included strategy development, case reviews and audits, chairing improvement boards, workforce development, inspection preparation, partnership engagement, quality assurance
  • 28 leadership training and development events delivered, with 197 councillors engaged, including Leaders, portfolio holders for children’s services and chairs of children’s scrutiny and 232 chief executives and other corporate leadership officers
  • 154 individuals from 15 councils participated in political leadership group support
  • 23 peer reviews and diagnostics, including related to special educational needs and disabilities (SEND), social care, safeguarding partnerships, finance/resources and corporate parenting
  • activity delivered through the early years programme included five peer challenges, ten councils received bespoke support, 48 online events (with over 4,500 delegates), 24 case studies published, 24 communities of practice with 912 people attending.
1,000

Over 1,000 days of targeted support was delivered to councils to enable children's services improvement activity.

Communications improvement support

Our communications support service provided a wide range of guidance and practical help to councils seeking to engage effectively with their residents, employees and partner organisations.

Three communications priorities emerged in 2024/25, and we have been helping to support councils with:

  • the communications and engagement implications of the English Devolution White Paper
  • public affairs, in the context of a new government and the election of hundreds of new MPs
  • emerging challenges, opportunities and threats, such as the rise of disinformation and the use of AI.

Communications support highlights

During 2024/25, programme highlights included:

  • commercial events in Public affairs for the public sector and Artificial Intelligence in local government communications
  • three events of the national communications leaders’ network held in three regions to discuss current challenges and best practice for and with strategic leaders
  • launch of the disinformation guide tackling misinformation and disinformation affecting councils and communities and an engaging with MPs communications toolkit
  • supported 38 councils with our communications support offer (health checks, reviews, workshops, and so on)
  • set up a support network in response to the summer riots 2024 on the violent disorder comms.
38

38 councils were supported through the LGA's communications improvement support offer through health checks, reviews, and workshops.

Culture and sport improvement

Culture and sport improvement co-creates and delivers lottery-funded programmes for cultural services (with Arts Council England) and for sports and physical activity (with Sport England) for the benefit of local authorities and their residents.

The culture and sport improvement offer for 2024/25 provided a range of programmes and tools to help councils tackle challenges and take advantages for the culture, tourism and sport. This involved:

  • leadership support for lead officers with responsibility for sport and physical activity
  • leadership support for councillors and lead officers with the responsibility for cultural services, including a pilot leadership programme for new and emerging library lead officers and a pilot online session targeted to economic growth portfolio holders
  • wider physical activity support via a pilot programme of place-based leadership support
  • development of a new place-based programme of support for Sport England Place Partnership funded areas
  • wider cultural services support to councils via culture and library peer challenges
  • co-designed with Partners in Care and Health and policy teams, and piloted, themed webinar about the impact of cultural services and physical activity on economic growth and health outcomes.

Cultural services programme highlights

During 2024/25, programme highlights included:

  • 18 councillors supported through 'Leadership Essentials' culture programme
  • 25 officers supported through senior officer leadership programme
  • 20 officers supported through new and emerging lead library officers programme
  • 64 councillors and officers supported through health impacts of cultural services webinar
  • 2 culture and library peer challenges delivered

Sport and physical programme highlights

During 2024/25, programme highlights included:

  • winning a five-year competitive contract to co-design and deliver place-based programmes to 80 Sport England Place Partnership funded areas
  • 652 officers and representatives from partnerships and community organisations supported through local leadership pilots and 61 officers supported via national leadership programmes for sport and physical programmes
  • 26 local leadership programmes delivered across the country in a year-long pilot, with 18 three-month and six-month follow up sessions delivered
  • 31 councillors supported through a Leadership Essentials programmes for new and more experienced portfolio holders.
80

Through the culture and sport improvement programme, the LGA won a five-year competitive contract to co-design and deliver place-based programmes to 80 Sport England Place Partnership funded areas.

Cyber, digital, and technology

Our Cyber, Digital and Technology programme has remained focused on improving the secure use of digital technology by councils and communities – including through the convening of networks, publication of resources and guidance, and provision of policy representation and incident response support, to support the secure digitalisation of local government.

Digital tools have and will continue to play an important role in driving forward efficient service delivery against increasing demand on services and shrinking budgets. This creates a need to support local government and its services to be as secure as possible, and to ensure that residents and communities can use local government digital services with confidence and trust their information is safe.

This programme has supported councils in meeting new digital challenges and maximising their digital efforts for the benefit of local people and communities.

Cyber, digital and technology highlights

During 2024/25, programme highlights included:

1,200

The LGA's Cyber, Digital and Technology programme has engaged over 1,200 members across digital and AI networks.

The Joint Inspection Team (JIT)

The national fire safety Joint Inspection Team (JIT) is hosted by the Local Government Association (LGA), and funded by the Ministry of Housing, Communities and local Government (MHCLG).

The JIT was set up following the Grenfell fire tragedy to assist local authorities to take enforcement action against tall building owners with unsafe buildings. The JIT provides specialist fire safety advice and assesses the fire hazard and advises the local authority via an extensive report and Housing Health and Safety Rating System (HHSRS) risk assessment

Joint Inspection Team highlights

During 2024/25, programme highlights included:

  • delivered 45 inspections in 2024/25 and delivered well-received training to councils across England
  • 95 per cent of host councils responding ‘very satisfied’ with JIT inspection work.
95%

95 per cent of host council respondents were ‘very satisfied’ with Joint Inspection Team work.

Partners in Care and Health (PCH)

The LGA and Association of Directors of Adult Social Services (ADASS) are Partners in Care and Health (PCH), working with well-respected organisations to provide support to local authorities to improve the way they deliver adult social care and public health services, and helps Government understand the challenges faced by the sector.

The programme provides a trusted network for developing and sharing best practice, developing tools and techniques, providing support and building connections.

It is funded by Department of Health and Social via three main contracts, Core Infrastructure (LGA and ADASS) and PCH Continuous Improvement, and is offered to councils without charge. The Continuous Improvement contract is also supported by the Social Care Institute for Excellence (SCIE).

Partners in Care and Health highlights

During 2024/25, programme highlights included:

  • 315 targeted improvement support offers were delivered with a 94 per cent satisfaction rating
  • 100 per cent of councils (with Adults Social Care within their remit) in England received support from PCH during the year
  • 4114 delegates attended 96 hosted events with a 96 per cent satisfaction rating
  • 30 published universal support offers with 20,000 views per quarter
  • support was provided to all 12 councils that received a ‘Requires improvement’ rating following the Care Quality Commission (CQC) assurance report.
100%

100 per cent of councils in England (with Adults Social Care within their remit) received support from Partners in Care and Health.

One Public Estate (OPE)

Our award-winning One Public Estate (OPE) programme - delivered in partnership with the Office of Government Property within the Cabinet Office and the Ministry of Housing, Communities and Local Government—supports locally led partnerships of public sector bodies to kickstart regeneration and transform public service delivery.

Established in 2013, our One Public Estate (OPE) programme continues to support over 60 cross-public sector OPE partnerships to develop and deliver collaborative public property projects that improve the efficiency of the public estate and release land for housing and regeneration.

As part of the offer for 2024/25, we progressed our five Place Pilots, which bring together all public asset owners in each of five places - North East London, West Midlands Combined Authority, Hull, Sheffield and Derby - to pilot joint portfolio planning, plan future estate demand, drive efficiency and value, and trial new approaches. An evaluation of the pilot is due in 2025/26.

One Public Estate highlights

During 2024/25, programme highlights included:

  • enabling councils and central government to realise more than £900 million of financial benefits (a combination of capital receipts and revenue savings) and free up public land with capacity for more than 47,000 homes since the inception of the OPE programme
  • 117 co-locations (sites) involving 299 public bodies delivered since the inception of the OPE programme. The primary purpose of co-locations is for operational benefits, with local government, health, and blue lights organisations being the most frequent co-location partners.

Brownfield Land Release Fund highlights

During 2024/25, programme highlights included:

  • during 2024/25, Brownfield Land Release Fund (BLRF) administered the third round of BLRF2 (BLRF2.3) providing over £70 million in capital grants to 95 local authority brownfield projects
  • to date, BLRF2 has provided over £173 million in capital grants to over 260 local authority brownfield projects in England, to bring them forward for over 14,000 homes by supporting councils to remediate otherwise unviable council-owned land
  • since the inception of the Land Release funds, over 1,000 homes have been completed (built) on land unlocked by councils using BLRF support.
£900m

The One Public Estate programme has enabled councils and central government to realise more than £900 million of financial benefits, and freed up public land with capacity for more than 47,000 homes.

Planning Advisory Service (PAS)

Our Planning Advisory Service (PAS) supports councils to build skills and capacity to deliver cost-effective planning services to meet the needs of their places and communities. It’s an established national programme funded through grants from MHCLG and Natural England.

In 2024/25, the programme supported local authorities to help understand and respond to changes in the planning system (including changes to national planning policy).

Planning Advisory Service highlights

During 2024/25, programme highlights included:

  • over 8,000 attendees engaged with planning events with the largest numbers coming to our National Planning Policy Framework sessions including deep dives into new policy areas like 'grey belt'
  • growing our support networks for practitioners – we now have special interest groups for BNG, nutrients, NSIPs and design with almost all councils involved in at least one group
  • our annual PAS conference – our flagship event for senior leadership of planning services - was held in Birmingham where we were very pleased to be supported by the chief planner and Minister.
8,000

Over 8,000 attendees engaged with planning events.

Procurement and commissioning support

Our procurement and commissioning programme has supported councils to use the new Procurement Act, which reformed the existing Procurement Rules and received Royal Assent in October 2023, and the Procurement Regulations laid in Parliament in March 2024. The legislation went live in February 2025.

In 2024/25, the procurement and commissioning programme has focused on supporting the sector to prepare for changes in procurement rules.

Procurement and commissioning support highlights

During 2024/25, programme highlights included:

  • our procurement and commissioning networks, made up of more than 6,000 officers, provided councils with vital updates on changes required under the government’s Transforming Public Procurement programme and the policy developments that underpin it - helping to ensure councils, and their suppliers, were equipped to make the most of the advantages and benefits of the new regime
  • with our support, all councils were able to access the Deep Dive programme, the government’s flagship learning and development offer, which focuses on creating a cohort of expert procurement practitioners in every single public sector organisation
  • over 34,000 users accessed the suite of the government’s learning and development offer to the public sector (including e-learning modules, knowledge drops), which the sector helped develop and promote. Over 5,900 local authority officers have undertaken the e-learning alone, taking advantage of around 60,000 hours of e-learning activity
  • local government superuser events, held every six weeks, delivered to 450 procurement specialists with every council invited to join, has led to collaborative working, sharing and sector-led improvement
  • a local government ‘readiness survey’ identified how councils were preparing for go-live in February 2025
  • the Councillors guide to procurement, which provides a high level of information about the Act along with hints and tips about how to get the best out of procurement generally for elected members.
60,000

Over 5,900 local authority officers have undertaken procurement and commissioning e-learning, taking advantage of around 60,000 hours of e-learning activity.

Sustainability support

The LGA’s sustainability offer has supported councils through the provision of tools, networks and opportunities to build their capability and capacity in sustainability and the environment. The LGA has provided data-driven and consistent approaches for the sector to prioritise the actions that will drive their sustainability, efficiency, and improvement goals.

Our support included:

  • building capability - learning, skills, and guidance to help councils deliver on their climate and adaptation targets through masterclasses, roundtables and virtual events that highlighted key sustainability themes and upskilled participants
  • tools - the Greenhouse Gas Accounting Tool and Waste Emissions Calculator helped councils to baseline their data and assist with internal emissions reporting
  • networks - an online sustainability hub, a monthly sustainability bulletin and an officer communities of practice network shared support offers, news and notable practice with the sector.

Sustainability support highlights

During 2024/25, programme highlights included:

  • 305 councils accessed learning and development opportunities including roundtables, virtual events and masterclasses since programme launch in September 2023, with a satisfaction rate of 98.8 per cent amongst the 602 respondents
  • 108 councils downloaded sustainability tools, provided through the programme
  • 127 councils engaged with the Sustainability Action Network
  • 7,990 people subscribe to the monthly sustainability bulletin.
98.8%

305 councils accessed sustainability learning and development opportunities, with a 98.8 per cent satisfaction rate.