A central hub for resources, guidance, and support on managing transformation at the frontline of public services.
Frontline teams are the face of public service delivery. Effective transformation ensures services remain responsive, efficient, and focused on improving outcomes for the people who rely on them.
The frontline transformation hub is a central hub for resources, guidance, and support on managing transformation at the frontline of public services. This space is designed to help leaders, managers, and teams deliver meaningful change that improves outcomes for citizens and communities.
This hub aims to provide practical advice grounded in public sector principles, ensuring compliance and alignment with national and local priorities. While also equipping managers and teams with the tools to better understand, respond to and build resilience in times of uncertainty and change.
Explore the resources, access tools and templates to help you take the next step toward delivering impactful change in your organisation. There are ready-to-use resources for planning, implementing, and sustaining change in frontline services.
Frontline transformation videos
As part of the LGA’s 2025/26 transformation programme, we’re excited to launch a brand new series of short explainer videos designed to help frontline managers lead their teams confidently through transformation.
These videos intend to give managers a clear understanding of how transformation affects them and their teams, and offer practical, easy to use techniques that make change more effective on the frontline.
Whether you're supporting staff through uncertainty, building momentum for change, or looking for tools to strengthen team resilience, this video series provides the insight and guidance you need.
Our aim is simple: To empower frontline managers with the knowledge, confidence, and practical methods that help make transformation positive, purposeful, and successful.
Short, accessible, and grounded in real world practice, these videos are designed to fit into busy schedules while delivering high impact learning.
Looking at yourself as a manager
This video invites frontline managers to take a step back and reflect on their own leadership style. Understanding how you show up during times of change is the foundation of effective transformation. This short, practical video offers honest insight and simple techniques to help you lead with greater self-awareness and confidence.
Watch the video: Looking at yourself as a manager
Communicating change as a manager
How you communicate during transformation can make or break your team's confidence in the process. This video explores practical, straightforward approaches to help frontline managers deliver clear, honest, and motivating messages - even when the picture is still evolving.
Watch the video: Communicating change as a manager
How to engage your team
Transformation works best when everyone is involved. This video gives frontline managers practical tools to meaningfully engage their teams, build a shared sense of purpose, and create the conditions where people feel heard, valued, and ready to contribute to change.
Watch the video: How to engage your team
Turning resistance into resilience
Resistance to change is natural - but it doesn't have to be a barrier. This video helps frontline managers understand why resistance happens and how to respond in ways that build resilience, trust, and momentum. Turn the toughest conversations into opportunities for growth.
Watch the video: Turning resistance into resilience
Upskilling for change
Transformation brings new demands - and that means new skills. This video explores how frontline managers can identify skills gaps, support their teams' development, and build the capability needed to deliver effective, lasting change in public services.
Watch the video: Upskilling for change
Tracking progress
Knowing whether change is working is just as important as implementing it. This video introduces practical approaches to help frontline managers monitor progress, demonstrate impact, and keep their teams focused and motivated as transformation unfolds.
Watch the video: Tracking progress
Learning and capability building
Training materials and development opportunities to strengthen skills for managing transformation in complex public service environments.
Case studies and insights
Real examples from across the public sector, showcasing successful transformation and lessons learned.