The resources in this New Conversations section look at how an approach based on engagement can improve people’s day-to-day interactions with the council. This includes helping with personalisation, digitisation, and using social media to engage with residents. The tools and resources also support the role of frontline staff in engagement and comms, and at the concept of continuous engagement.
BRAIN: getting the most from social media
Digital and personalisation – Newport case study
Dos and don'ts of online engagement
Engaging through digital in Newcastle
Guidance from The Consultation Institute
How is your council perceived on the competence versus intentions axis?
Keeping it fun with social media engagement
Kent’s use of social media to raise the profile of consultation
Using social media to deliver co-assessment