Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Bradford Council: Supporting the ASC front door with AI digital assistants

In August 2024, Bradford Council, along with Norfolk and West Northamptonshire Councils, partnered with CC2i and Bullet AI to collaboratively co-produce and pilot a new Adult Social Care (ASC) front door solution using AI Digital Assistants. This approach has been live with all three collaborating councils for six months and is now a product called AIDA.

West Yorkshire annual ‘seasons’ of culture

Each district in West Yorkshire has benefited from a year of culture, concluding with Bradford as UK City of Culture in 2025. Plans for 2026 and onwards have been co-designed with districts and wider stakeholders including arms-length bodies.

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Best Start Collaborative: Co-producing Nottingham City’s Best Start Strategy

Nottingham City Council developed its first Best Start Strategy (2025–2035) through co production with partners, parents, caregivers and children to tackle inequalities and improve outcomes from pre conception to age five, using data and lived experience to shape a child centred, preventative approach.

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Kirklees Parent Led Change

This case study describes how Parent champions were recruited by the LA through a range of services working with families. These parents worked alongside Dingley's and the LA and led their own activities to drive training engagement and develop parent on parent support locally.

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Dingley's Promise: Driving an Inclusion Movement in Partnership with Parent Carers

This case study describes how the charity Dingley’s Promise worked in partnership with parents carers to ensure a successful inclusion project reached as many families and early years practitioners as possible. It describes the strategic approach taken and practical tips gained from working closely with local authorities (LAs) as well as the parent carers involved.

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Citizens for culture: A citizen-led cultural plan for the West of England

Citizens for Culture demonstrates how cultural policy can be reshaped when citizens are placed at the heart of decision‑making. In the West of England, a diverse group of residents came together through a region‑wide Citizens’ Assembly to rethink how culture is experienced, valued and governed.

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Stockton-on-Tees: co-designing and delivering the council’s first Anti-Poverty strategy

The Anti-Poverty Strategy 2024-2027 was developed to put this commitment into action. It was inspired by a clear ambition: to create the conditions in which all residents can thrive, regardless of their background or circumstances.

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Liverpool’s prison family hub: Supporting prisoners and their children through relationship focused support programmes

Liverpool is committed to reducing rates of violence within the city and caring for prisoners and their families. Their Prison Parenting and Engagement Lead has successfully integrated a number of programmes within HMP Altcourse that support not only fathers serving sentences, but their children at all stages of development, from antenatal to school age.

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Strengthening Partnership Working to support Improvements in 3 year old GLD

Lancashire County Council identified improving school readiness and the proportion of children achieving a Good Level of Development (GLD) as a key strategic priority. System intelligence showed that too many children were reaching school age without the core developmental foundations needed to thrive

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Leicester Mammas: Peer-led, Community driven support

Leicester Mammas is a long running, community based breastfeeding and infant feeding support programme operating across Leicester. Established in 2008, the service has evolved into a comprehensive model of wraparound support for families experiencing vulnerability, food insecurity, or barriers to accessing statutory services

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