Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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London Bi-Borough: digital disruption and transformation in SEND services

The Royal Borough of Kensington and Chelsea, and Westminster City Council, known as London’s Bi-Borough, adopted a collaborative approach to drive transformation in 2018 with the ambition of being the number one SEND service in the country; a target which has been accomplished.

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Engaging black and Asian and multi-ethnic communities

In 2020 the south London boroughs of Lambeth, Southwark and Lewisham sought to tackle the inequalities faced by black, Asian and Latin American people by commissioning a sexual health promotion service to work with these communities.

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Bristol: Using vending machines to engage under-served groups

Vending machines offering free sexual health tests are offering alternative way to access HIV and STI testing kits in an effort to reach groups who may traditionally face stigma accessing these services.

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Surrey County Council: Actively directing support to those who need it most

Surrey County Council has been utilising the strength of the voluntary, community and faith sector to reach those communities that are most in need of extra support.

Bath & North East Somerset Council: A partnership approach to food insecurity

Bath & North East Somerset is a small unitary authority with just over 196,000 residents. Rising demand for support such as food banks and debt advice has shown local people are affected by the cost of living. The council is working with local trusted organisations to engage with people who have experience of food insecurity.

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Using behavioural insights to encourage energy efficiency

A trial delivered through social media ads directed people to information on loft insulation, testing two approaches with varying messages. The trial showed that roof imagery and social norm messaging were most effective at encouraging people to read further information on loft insulation.

Fylde Coast Health and Social Care Career Academy

The Fylde Coast Health and Social Care Career Academy is a result of the partnership between local care providers, Blackpool and The Fylde College, Blackpool Teaching Hospital NHS Foundation Trust and Blackpool Council.

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‘We Care Academy’ Leeds City Council  

Leeds City Council has a clear focus on the social care workforce, its aim is to support the social care workforce to have the best skills, founded upon high quality research and evidence that improves the health and wellbeing of the people of Leeds. In order to deliver an effective, skilled social care workforce in Leeds, the DASS has invested in the organisational and workforce development team to deliver a range of services.

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Borders Technology Enhanced Care Hub  

Borders College is a further education institution in the Scottish Borders, Scotland. It offers a wide range of courses, from an introductory level through to advanced courses at Higher National level. It also provides a large number of industry-based training courses for businesses throughout Scotland.  

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Blackburn with Darwen People’s Jury on the Climate Change Crisis

Meeting over 30 hours between September and December 2022, the Jury heard from commentators on the causes and consequences of climate change and elected to hear more on education and communication, housing and transport.

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