Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Birmingham City Council: Delivering impact with email

School admissions offer days are among the busiest for the council, with almost 3000 calls received on one day in 2016. With only 18 contact centre staff to answer them, Birmingham City Council needed new ways to provide information to parents.

Greater Manchester Combined Authority – devolution resource pack

Devolution remains an abstract concept for some, usually recognised as an economic boost, but less frequently, as a democratic win. The GMCA programme must be seen as something done with – not to - the city region’s residents

Pioneering changes to child protection services - Hertfordshire County Council

Family Safeguarding Teams are multi-agency teams that work with child protection and child in need cases. The Family Safeguarding project allows adult specialists and social workers to focus on direct, relationship-based therapeutic work.

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Mobility as a service – TfWM

Transport for West Midlands are working with a technology provider to investigate ways they can make travelling across the regime in different types of transport a seamless experience.

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Edge of Care: prevention is better than cure - Staffordshire County Council

Staffordshire County Council’s Edge Of Care service targets an innovative package of intensive support to families on the edge of care, in order to change the lives of our most vulnerable families for the better and avoiding the need for costly, statutory intervention.

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Healthy Minds Lincolnshire Service - Lincolnshire County Council

The Healthy Minds Lincolnshire Service is a partnership to support emotional wellbeing needs of young people, focusing on early intervention, promoting resilience and the prevention of emotional wellbeing concerns escalating to mental health issues.

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Early Help Family Conferences - London Borough of Sutton

A new Early Help Family Group Conference (EH FGC) service is now being offered to families where there are developing issues or concerns. The service is at the heart of Sutton’s restorative approach and forms part of Sutton’s early help offer.

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The Anchor Project - Haringey Council

Haringey’s Anchor Project is an early intervention that uses attachment and trauma theory to inform practice and support the emotional wellbeing and mental health of children and young people.

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Sefton Borough Council– Strengthening consultation through partnership working

With agencies across Sefton recognising the need to involve the public on key issues, it was important to find a way to coordinate and consolidate the work.

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New Beginnings - Sefton Metropolitan Borough Council

New Beginnings is an LGBT youth group which caters for 11 to 19 year olds. It launched five years ago to provide a safe space for young people to socialise and learn life skills, as there is little support for this group within other everyday environments.

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