Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Maidstone Borough Council: Creating a new performance management system in house

The council undertook a complete redesign of its corporate performance management system after the platform it had relied on for over a decade became increasingly costly, unreliable and poorly aligned with staff needs. The redesigned approach aimed to create a system that was user‑centred, transparent, and aligned with the council’s updated Performance Management Framework (PMF).

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Community First: A vaccine success story from the potteries

Stoke-on-Trent City Council, working closely with the NHS Targeted Vaccination Team and locally trusted organisations, engaged with target communities to improve uptake of the measles, mumps and rubella (MMR) vaccine.

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Leicester Mammas: Peer-led, Community driven support

Leicester Mammas is a long running, community based breastfeeding and infant feeding support programme operating across Leicester. Established in 2008, the service has evolved into a comprehensive model of wraparound support for families experiencing vulnerability, food insecurity, or barriers to accessing statutory services

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Community Fridges – supporting families and reducing waste in Leicestershire

Since June 2018, Leicestershire County Council has developed a network of five community fridges located in family hubs across Coalville, South Wigston, Hinckley, Loughborough and Lutterworth. The initiative aims to reduce food waste by redistributing edible surplus food while offering practical support to families and vulnerable adults.

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Building resilience through integrated community support in Tower Hamlets

Tower Hamlets has developed a coordinated, multi agency approach to supporting families experiencing financial hardship. By aligning community partnerships, welfare advice, and health based financial pathways, the local authority provides practical, accessible support embedded within everyday family services.

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National Literacy Trust – Broadening Families’ Experiences

The National Literacy Trust (NLT) works to ensure that all families—particularly those living in financial hardship—can engage in meaningful early learning experiences. Their approach emphasises no cost or low cost activities, inclusive practice, and reducing the mental load on parents.

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Tackling Poverty and Building Community Resilience in Portsmouth

Portsmouth City Council, led by Tackling Poverty Strategic Coordinator Katy Ricks, has adopted a multi layered, partnership driven approach to reducing poverty and strengthening resilience across the city. This case study outlines the council’s key interventions, collaborative structures, and the challenges they are actively working to overcome.

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People, places and nature thrive in a fairer future

Accessible outdoor programmes run in partnership with voluntary, community, faith and social enterprises can build confidence, strengthen families, enhance early childhood development, and foster a fairer, greener future where people and nature thrive together

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Strengthening Partnership Working to support Improvements in 3 year old GLD

Lancashire County Council identified improving school readiness and the proportion of children achieving a Good Level of Development (GLD) as a key strategic priority. System intelligence showed that too many children were reaching school age without the core developmental foundations needed to thrive

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Liverpool’s prison family hub: Supporting prisoners and their children through relationship focused support programmes

Liverpool is committed to reducing rates of violence within the city and caring for prisoners and their families. Their Prison Parenting and Engagement Lead has successfully integrated a number of programmes within HMP Altcourse that support not only fathers serving sentences, but their children at all stages of development, from antenatal to school age.

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