Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Customers keen to self-serve

A project to put in place a new online service for revenues and benefits customers. Functions will include allowing customers to apply for single person council tax discount, housing benefits and notifying the council of a change in circumstances

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Driving self-service in revenues and benefits

A project to introduce, promote and expand an online portal for businesses, residents and landlords to view at a variety of revenues and benefits information.

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Doncaster Council's innovative equity release-based funding scheme for housing

Doncaster participated in the Housing Adviser’s Programme (HAP) in order to seek advice and obtain support for financial innovation in relation to the production of an equity-based product(s).

Greater Manchester Co-operative & Community Led Housing Initiatives Project

Co-operative and community-led housing is a way for local people to play a leading and lasting role in solving housing problems, creating genuinely affordable homes and strong communities in ways that are difficult to achieve through the mainstream housing market. 

Essex County Council preventing and tackling homelessness across the county

The LGA supported project was aimed at supporting the implementation of the Future of Essex Vision priority to prevent and tackle homelessness across the county.

Commissioning housing support for people who are homeless or threatened with homelessness - Warrington Borough Council

Warrington Borough Council commissioned several organisations to provide accommodation-based and floating support to people who are homeless or threatened with homelessness.

Masterplanning New Communities to Meet Housing Need - Eastleigh Borough Council

Eastleigh Borough Council sought research to help shape the approach and devise policy that will create mixed and balanced communities and ensure that different housing needs in the borough are addressed.

Delivering modern services for local people | London Borough of Brent, Northwick Park

The Brent Partnership brings together four partners, with the aim of delivering private and affordable housing, shared teaching space, and improving hospital and university services and facilities.

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Blackpool Council: the benefits of sharing good practice

Blackpool Council has worked with neighbouring areas to share good practice when it comes to sexual health services. It has helped the council improve and develop the way it provides support. This case study forms part of our sexual health resource.

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Buckinghamshire County Council: playing a key role in child sexual exploitation Tourism and economic growth

The public health team at Buckinghamshire County Council has worked with multiple partners to help tackle child sexual exploitation (CSE). It has involved training for staff and a project with community pharmacists to help them spot those at risk when they come in for emergency hormonal contraception (EHC). This case study forms part of our sexual health resource.

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