The People Impact Tool offers a straightforward and efficient 360 survey of a council’s HR People service.
Over the past three years, the LGA has worked in partnership with the Chartered Institute of Personnel and Development (CIPD) to help councils to review and analyse their approach to effective people management using the CIPD’s People Impact Tool.
The People Impact Tool offers a straightforward and efficient 360 survey of a council’s HR People service. Councils receive a report which provides detailed insight into how their people function is perceived to be performing based on feedback from the HR team themselves as well as a variety of key stakeholders from across the council, including front-line staff, managers, trade unions, and service users.
Below you find out about the learning and perspectives from across some of the councils involved in this work.
Feedback from the early adopters
Leeds City Council 2022
Qualitative data really helps us to tell our story – the feedback from our people was very valuable and motivating.
Emma Browes, Business Change Lead, Leeds City Council
Norfolk County Council 2025
The tool was effective for giving us evidence to drive our improvement programme. It allowed us the opportunity to reflect on where we are as a HR service and crucially gave our customers the opportunity to give their view and feedback.
Derryth Wright, Director for People, Norfolk County Council
Other case studies
Further information
Contact us for an informal discussion about how the CIPD People Impact Tool could be used to improve your council’s People, HR and OD service.