Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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A school-led model bringing together education, health, housing and family support across Westminster

Queen’s Park Family Hub is one of three family hubs in the City of Westminster. Each hub has different leadership arrangements, which reflect the communities they each serve whilst the underpinning governance arrangements are the same. The integration of services at place are seen as vital in all of the hubs and this is strengthened by a local integrated leadership team around each hub.

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Barnet KidsTime Workshop: London Borough of Barnet

The Barnet KidsTime Workshop offers an evidence-based intervention that is aligned with the NHS 10-year plan and strategic objectives relating to Family First for Children, Best Start for Life, and Neighbourhood Health.

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Supporting Neonatal Families through the Family and Baby (FAB) Project: Lincolnshire County Council

The Family and Baby (FAB) Project, funded through the Family Hubs Programme, supports families with babies in neonatal care across Lincolnshire. Operating from Lincoln and Boston Neonatal Units, the FAB team provides early, relationship-based support to improve attachment, infant development, and parental wellbeing.

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Runnymede Borough Council: Interactive environmental workshops for school's Great Big Green Week

Runnymede Borough Council have funded the delivery of interactive environmental workshops for Great Big Green Week using LEGO elements for primary and junior schools in the borough.

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Lancashire County Council: Pause and Reflect fostering arrangements

Lancashire County Council tackled their foster carer shortage by launching the Pause and Reflect (PAR) model. This initiative offers up to 28 days of emergency care for children with complex needs, allowing time for assessment and calmer transitions. Experienced foster carers receive enhanced support and financial incentives.

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Solihull Metropolitan Borough Council: Solihull Family Hub: App a digital gateway

The Solihull Family Hub App is a digital platform designed to connect families with local services, support, and activities. Currently available in 19 community languages (more can be added), the app ensures accessibility and inclusion for Solihull’s diverse population.

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Coventry City Council: Building a comprehensive support system for families

Coventry City Council, along with the multiagency partnership, has developed a city-wide model of integrated family support through eight Family Hub locations.

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CIPD People Impact Tool: North Yorkshire Council case study

In January 2025, North Yorkshire Council used CIPD’s People Impact Tool (PIT) to carry out a strategic review of its HR service.

Informing HR restructure at Coventry City Council

Coventry City Council used the CIPD People Impact Tool to gather stakeholder feedback and guide the restructure of its HR service.

Enhancing HR Services at Neath Port Talbot Council through the People Impact Tool

Neath Port Talbot Council leveraged the CIPD’s People Impact Tool as part of their ongoing commitment to improvement.