Case studies

Worcester City Council has implemented a new incident reporting system designed to enhance the safety of councillors when out in the community.

This case study explores Birmingham City Council's City Observatory, a pioneering data platform established to create a single source of truth about the city, its communities, and public services. Through examining the programme's development, we see how breaking down data silos and making insights accessible can transform decision making in local government.

This case study explores Birmingham City Council's Foundry Programme, launched in 2023 as part of the council's response to significant organisational challenges. Through examining the programme's development, we see how leadership commitment creates the conditions for sustainable change in local government.

This case study explores Coventry City Council's approach to developing data skills across its workforce through a structured apprenticeship programme. By recognising data as foundational to delivering the council plan and digital strategy, the council has taken a whole organisation approach to data skills development in the context of shrinking budgets and capacity challenges.

This case study explores the digital transformation journey of Dorset Council's Housing service following Local Government Reorganisation (LGR). It shows how the service embraced modern technology, built a culture of continuous improvement, and used data to enhance services for residents. It also demonstrates the benefits realised through the creation of the unitary authority.

This case study examines how Dorset Council's housing team through Local Government Reorganisation were able to utilise digital technology and design skills which became available to them to transform reactive complaint handling to proactive service delivery.

Supporting young people to stay in education, employment or training in East Sussex

Two early years leads at Solihull Council, Jane Glassey (early years SEND lead) and Lisa Morris (Team Manager), share the innovative ways their council is approaching the provision of early years special education needs and disabilities (SEND) support. The council’s approach focuses heavily on collaboration with settings and partners to provide the most effective support to the children who need it. Below are some of the key areas they are focusing on to do this:

The London Borough of Redbridge has commissioned a healthy bus service to offer health checks and other services in community locations.

The public health team at Dudley Council has worked with the local breast cancer screening service to help boost uptake in one of the West Midlands’ most deprived communities.