Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Halton Borough Council: Digital front door in family hub services

Halton Borough Council has created a Digital Front Door into its Family Hub Services partnering with Beebot AI.

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Hertfordshire County Council: AI road maintenance robot

Hertfordshire County Council, technology company Robotiz3d and academics at the University of Liverpool have successfully developed an innovative AI-powered solution for road maintenance.

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Kingston Council: Using AI in Adult Social Care administration

Kingston Council has piloted an AI-powered solution aiming to streamline the process of writing case notes and assessments, freeing up valuable time for social workers to focus on direct client care.

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Newham Council: Establishing the UK Centre for Artificial Intelligence for the public sector

Newham Council and the University of East London have forged a strategic partnership to establish a UK-based centre dedicated to pioneering AI research, training and solutions for the public sector.

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Health and Wellbeing support for care experienced young people using a social prescribing approach

The ESCC set up a project based on a ‘social prescribing' approach to personalised care. The project aimed to use Personal Health Budgets to support care experienced young people who were identified as experiencing difficulties with their Mental Health and Wellbeing, whose lives were impacted adversely from their own experiences in life, as well as through the Covid-19 pandemic.

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Leeds City Council: Tackling poverty through partnership and innovation

Tackling poverty and inequality is at the heart of the overall vision for the future of Leeds. The Financial Inclusion team take an innovative, test and learn approach to support residents with dignity and deliver on this ambition.

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Somerset Council: Using Microsoft Copilot to improve productivity

Somerset Council took a pioneering step by launching a discovery project to explore Microsoft Copilot.

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Surrey Heath Borough Council: learning and collaborating on AI

Surrey Heath Borough Council is a champion of digital innovation on an exploratory journey to integrate AI into its operations.

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Swindon Borough Council: Simply Readable, an AI easy-read solution

Swindon Borough Council's groundbreaking solution, "Simply Readable," leverages artificial intelligence to create accessible "Easy-Read" documents for residents with learning disabilities.

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Warwickshire County Council: “Access to Food” – exploring LLMs for citizen needs

Warwickshire County Council's Access to Food project uses large language models to understand citizens' access to healthy food options.

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