Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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The implementation of proportionate care (or Optimal Handling Care) at University Hospital Southampton

A growing demand on care resources across the health and social care continue to challenge the system. This is leading to missed operational standards, including delayed hospital discharges and potential risks to patient safety. In particular, the availability of community care hours is a key factor in acute hospital delays.

The implementation of Optimal Handed Care in Kirklees Council

Kirklees Council reviewed all double up packages of care in commissioned domiciliary care services to generate workforce capacity within domiciliary care services.

The implementation of Optimal Handed Care across Manchester City Council

Manchester had previously trialled a single-handed care initiative, but it had not achieved lasting success and eventually lost momentum.

The British Red Cross: Train the Trainer; Moving and Handling

Previously, the service relied on external trainers for moving and handling training, which caused delays for new starters and impacted service delivery.

Establishing an effective and representative Parent Voice Network in Coventry - Coventry City Council

The Coventry Parent Voice Network was established to amplify parent and carer involvement in shaping local services, driven by Family Hub and Start for Life National Framework to create Parent Carer Panels.

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Building a new council: HR lessons from North Yorkshire’s transformation

On 1 April 2023, North Yorkshire Council (NYC) officially came into being: an ambitious union of seven district and borough councils with one county council.

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Tower Hamlets – A borough - wide approach to Starting Reception

This case study details the implementation of the Starting Reception resource throughout Tower Hamlets Family Hubs as part of the School Readiness Programme.

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ShowerBox: London Borough of Barking and Dagenham

A unique partnership between London Borough of Barking and Dagenham, Barking Churches Unite, award-winning charity ShowerBox and NHS North East London, ShowerBox Barking is the first permanent dedicated shower facility for people experiencing homelessness.

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Ferryman Single Homelessness Accommodation Programme Service: Bournemouth, Christchurch and Poole Council, and Two Saints

A housing-led service for women, that provides 10 brand new, long-term homes in a block, with onsite support and communal and office space. Support is delivered by a team which also delivers wider community-based support in a Housing First model.

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