Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Case study: Building a Collaborative Culture at West Norfolk Council

How the Borough Council of King’s Lynn and West Norfolk and UNISON are co creating a new approach to change.

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Exeter City Council - Reshaping senior leadership and cross‑council working through the DMA approach

In this case study we hear from Exeter City Council. Working with the LGA, the Council utilised the Decision-Making Accountability (DMA) review to reshape their senior leadership and cross-council working.

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East Hertfordshire District Council: Transforming Leadership and Culture through the DMA Approach

Following a Decision-Making Accountability review, East Hertfordshire underwent a significant leadership and structural transformation. The changes improved decision-making, enhanced member relationships, and prepared the council for Local Government Reorganisation.

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DMA organisational review: Preparing Northstowe Town Council for growth

The DMA approach ensured clarity, flexibility, and value for money, positioning Northstowe to meet its long-term objectives effectively.

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Building a new council: HR lessons from North Yorkshire’s transformation

On 1 April 2023, North Yorkshire Council (NYC) officially came into being: an ambitious union of seven district and borough councils with one county council.

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Cumberland Council and Westmorland and Furness Council: Shining a light on the superpowers of adults with disabilities and long-term health conditions

Run by and for Disabled staff, SHINE was set up as a disability staff network creating a safe space for Disabled staff and those with long-term health conditions, all driven by personal experiences. Advocating for the Social Model of Disability, SHINE has been able to create meaningful change across Cumbria County Council, now split into Westmorland and Furness, and Cumberland Council.

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East Riding of Yorkshire Council: Growing the council's Disabled Staff Network

Two staff members with lived experience supported the Disabled Staff Network at East Riding Council to thrive.

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London Borough of Tower Hamlets: Using T Levels to address an ageing workforce challenge

Tower Hamlets Council faced the challenge of an ageing workforce and was eager to attract younger talent. They identified the T Level programme, as a valuable tool for supporting succession planning.

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Emergenetics with East Devon’s Senior Leadership Team

To support the Senior Leadership Team’s development we engaged with the LGA’s Emergenetic’s pilot which was used to help the team understand each others’ thinking and behaviour styles and which will be used to inform further development opportunities as we embark on a further period of change.

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Tameside Metropolitan Borough Council: Workforce development case study

This case study outlines plans and initiatives set out and used by Tameside MBC to grow and develop a workforce that is adept at being responsive to the diverse needs of Tameside residents.

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