Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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North Northamptonshire Council: developing a performance management approach post LGR

North Northamptonshire is a largely rural unitary authority in the East Midlands. It emerged from local government reorganisation (LGR) on 1 April 2021. The council has established a performance and intelligence team, which provides bespoke data analysis and reporting support for adult social care, children’s services, education, and corporate services.

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Maidstone Borough Council: Creating a new performance management system in house

The council undertook a complete redesign of its corporate performance management system after the platform it had relied on for over a decade became increasingly costly, unreliable and poorly aligned with staff needs. The redesigned approach aimed to create a system that was user‑centred, transparent, and aligned with the council’s updated Performance Management Framework (PMF).

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Bolton Council: Integrating performance, finance and risk management

This case study outlines how Bolton Council is working to integrate performance, finance and risk management

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Regional data hub for children’s services in Hertfordshire

Hertfordshire County Council has established a collaborative regional data hub for children’s services, enabling secure data sharing and analysis across eleven councils.

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Moving towards a holistic view of performance: Westminster City Council

This case study outlines how Westminster City Council is moving towards a more holistic view of performance, including value for money and risk.

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Suffolk Office of Data & Analytics: Enabling evidence-based decisions through secure data sharing

Suffolk Office of Data & Analytics (SODA) established a collaborative, legally compliant data-sharing partnership across public sector organisations.

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Adopting a strategic approach to data – Cornwall Council

Cornwall Council has adopted a strategic, collaborative approach to data management that empowers staff and drives continuous improvement

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Driving data-led decisions: how London developed a unified view of its electric vehicle charge point network

The London Office of Technology and Innovation (LOTI) created a unified dashboard for EV charge point data, enabling secure, standardised sharing and analysis across London boroughs.

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Surrey County Council’s data transformation programme

This case study describes Surrey County Council’s data transformation programme, which is making great progress towards its vision of becoming a fully data-enabled organisation, using data as a strategic asset to improve decisions, services, and outcomes for residents.

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East Sussex County Council: Reconciling policy, performance, resources and risk

This case study outlines East Sussex County Council’s approach to integrating policy, performance, finance and risk management

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