Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Surrey County Council’s data transformation programme

This case study describes Surrey County Council’s data transformation programme, which is making great progress towards its vision of becoming a fully data-enabled organisation, using data as a strategic asset to improve decisions, services, and outcomes for residents.

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Who Let The Dads Out? Setting up a group for dads, father figures and their children with beginnings in Chester.

Who Let The Dads Out? is a national network of community groups that give fathers and father figures regular, welcoming spaces to spend quality time with their children. Launched in 2003 at Hoole Baptist Church in Chester, the model has grown to over 175 groups across the UK.

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Building a new council: HR lessons from North Yorkshire’s transformation

On 1 April 2023, North Yorkshire Council (NYC) officially came into being: an ambitious union of seven district and borough councils with one county council.

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Tower Hamlets – A borough - wide approach to Starting Reception

This case study details the implementation of the Starting Reception resource throughout Tower Hamlets Family Hubs as part of the School Readiness Programme.

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ShowerBox: London Borough of Barking and Dagenham

A unique partnership between London Borough of Barking and Dagenham, Barking Churches Unite, award-winning charity ShowerBox and NHS North East London, ShowerBox Barking is the first permanent dedicated shower facility for people experiencing homelessness.

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Ferryman Single Homelessness Accommodation Programme Service: Bournemouth, Christchurch and Poole Council, and Two Saints

A housing-led service for women, that provides 10 brand new, long-term homes in a block, with onsite support and communal and office space. Support is delivered by a team which also delivers wider community-based support in a Housing First model.

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East Sussex County Council: Reconciling policy, performance, resources and risk

This case study outlines East Sussex County Council’s approach to integrating policy, performance, finance and risk management

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The implementation of proportionate care (or Optimal Handling Care) at University Hospital Southampton

A growing demand on care resources across the health and social care continue to challenge the system. This is leading to missed operational standards, including delayed hospital discharges and potential risks to patient safety. In particular, the availability of community care hours is a key factor in acute hospital delays.

The implementation of Optimal Handed Care in Kirklees Council

Kirklees Council reviewed all double up packages of care in commissioned domiciliary care services to generate workforce capacity within domiciliary care services.

The implementation of Optimal Handed Care across Manchester City Council

Manchester had previously trialled a single-handed care initiative, but it had not achieved lasting success and eventually lost momentum.